What do I do with a Faulty Item?

If you have a product that has developed a fault, it will need to be returned to us so that we can sort it under warranty for you.

In all cases, the Faulty Form needs to be filled out in advance of sending the item back to us.

Here is the procedure for returning a faulty item:
1.    Please fill out the Faulty Form
2.    Send the item back to us using one of the free returns methods listed below or service of your choosing
3.    We will let you know as soon as the item arrives back with us and keep you up to date on the progress of the return